Terms and Conditions

Effective Date: August 19, 2024

Welcome to BABYZENITH.COM. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.

1. Introduction

These terms and conditions govern your use of BABYZENITH.COM (hereinafter referred to as “the Website”). By accessing the Website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use the Website.

2. Website Use

Eligibility: You must be at least 18 years old to use this Website. By using this Website and agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.
Account Registration: To access certain features of the Website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Products and Services

Product Descriptions: We strive to provide accurate and up-to-date information about the products available on the Website. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free.
Pricing: All prices on the Website are listed in [currency] and are subject to change without notice. We reserve the right to modify prices or discontinue products at any time without prior notice.
Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to the availability of products, errors in pricing, or suspected fraudulent activity.

4. Shipping and Delivery

Estimated Delivery: We display an estimated delivery date for each product on the product page. This estimate is based on information provided by our suppliers and may vary due to factors beyond our control, such as customs delays or carrier issues.
Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method selected. Any customs duties, taxes, or fees incurred upon delivery are the responsibility of the customer.
Risk of Loss: All items purchased from the Website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

Return Policy: Please refer to our Refunds and Returns Policy for detailed information on how to return a product and the conditions under which a refund will be issued.
Refund Process: Refunds will be issued to the original payment method within 7-10 business days of return approval. We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in our return policy.

6. Intellectual Property

Ownership: The Website and its original content, features, and functionality are owned by BabyZenith and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Restrictions: You may not modify, reproduce, distribute, create derivative works from, publicly display, or exploit any of the content or material on the Website without our prior written consent.

7. User Content

User Contributions: By submitting content (such as reviews, comments, or photos) to the Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
Prohibited Content: You agree not to submit any content that is illegal, offensive, defamatory, infringing, or otherwise inappropriate. We reserve the right to remove any content that violates these terms or is otherwise objectionable.

8. Limitation of Liability

No Warranties: The Website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Website or the information, content, materials, or products included on the Website.
Limitation of Liability: To the fullest extent permitted by law, BabyZenith shall not be liable for any damages of any kind arising from the use of the Website or from any information, content, materials, products, or services included on or otherwise made available to you through the Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless BabyZenith and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Website, your violation of these terms and conditions, or your violation of any rights of another.

10. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Toulouse, France, for the resolution of any disputes arising out of or relating to these terms and conditions or your use of the Website.

12. Changes to These Terms

We may update these terms and conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us:

Email: contact@babyzenith.com

Thank you for using BABYZENITH.COM. We appreciate your business and look forward to serving you.

3. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

- Photo Proof: Provide clear photographic evidence of the issue, whether the item is defective, damaged, or not as described. This is necessary to qualify for a refund.

- Valid Reasons: Refunds are granted if the product is damaged, defective, significantly not as described, or never arrived.

- Non-Receipt of Items: If your order has not arrived within the expected delivery timeframe (up to 60 days, depending on the shipping method), please contact us to initiate a refund.

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Reach out via email at contact@babyzenith.com or WhatsApp at +33 6 51 29 56 64 with your order number, a description of the issue, and attach the necessary photos.

1. Review and Approval: Our team will review your request and, upon approval, process your full refund. This usually takes 7-10 business days.

1. No Return Required: You are not required to return the product unless explicitly requested by us. Instead, please consider donating or recycling the item as part of our sustainability initiative.

5. Customer Responsibility

Customers are responsible for providing accurate information and photo proof of any issues. This helps us process refunds efficiently and maintain a high standard of service.

6. Contact Information

If you have any questions about our returns and refunds policy, please contact our customer support team:

- Email: contact@babyzenith.com

- WhatsApp: +33 6 51 29 56 64

- Mailing Address: BABYZENITH, Toulouse, France

Thank you for shopping with BABYZENITH.COM. We value your trust and are dedicated to making your shopping experience as smooth as possible.