Refunds & Returns Policy
Effective Date: August 19, 2024
At BABYZENITH.COM, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our comprehensive returns and refunds policy is designed to ensure a hassle-free experience.
1. General Policy
We offer a 30-day refund policy from the date of delivery. If you are unsatisfied with your purchase for any reason, you can request a full refund without needing to return the item, subject to the conditions outlined below.
2. Our Sustainable Refund Process
In line with our commitment to sustainability, we offer a modern and eco-friendly refund process:
- No Return Necessary: Instead of returning items, simply contact us for a full refund. Every return has a carbon footprint, and we aim to minimize this impact. Tell us what went wrong, send us a photo of the issue, and we’ll refund you in full.
- Donate or Recycle: Once you receive your refund, if possible, please consider donating the product to a localcharity or recycling it. This approach helps reduce waste and supports our global sustainability efforts.
3. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- Photo Proof: Provide clear photographic evidence of the issue, whether the item is defective, damaged, or not as described. This is necessary to qualify for a refund.
- Valid Reasons: Refunds are granted if the product is damaged, defective, significantly not as described, or never arrived.
- Non-Receipt of Items: If your order has not arrived within the expected delivery timeframe (up to 60 days, depending on the shipping method), please contact us to initiate a refund.
4. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Reach out via email at contact@babyzenith.com or WhatsApp at +33 6 51 29 56 64 with your order number, a description of the issue, and attach the necessary photos.
- Review and Approval: Our team will review your request and, upon approval, process your full refund. This usually takes 7-10 business days.
- No Return Required: You are not required to return the product unless explicitly requested by us. Instead, please consider donating or recycling the item as part of our sustainability initiative.
5. Customer Responsibility
Customers are responsible for providing accurate information and photo proof of any issues. This helps us process refunds efficiently and maintain a high standard of service.
6. Contact Information
If you have any questions about our returns and refunds policy, please contact our customer support team:
- Email: contact@babyzenith.com
- WhatsApp: +33 6 51 29 56 64
Thank you for shopping with BABYZENITH.COM. We value your trust and are dedicated to making your shopping experience as smooth as possible.
